How It Works
Post-payment verification, from submission to report delivery
Assignments are verified after the final claim payment is made — typically 30 days later — so carriers can confirm what was actually done and pursue recovery of overpaid amounts.
- 01
Carrier submission
After the final claim payment, the carrier submits an assignment with claim reference, paid scope, documents, and timeline.
- 02
Scheduling
Operations schedules a qualified inspector and confirms access with the property contact.
- 03
Inspection
The inspector documents Material, Application, Timelines, and Evidence against the scope.
- 04
QA review
QA reviews findings, returns corrections, or approves a report version.
- 05
Report delivery
The carrier receives the published report and reviews findings labeled for carrier review.
- 06
Optional reinspection
A linked reinspection preserves prior findings and report history.
Findings ≠ recovery decision
Check MATE documents observations and organizes evidence. The carrier records any refund or recovery decision separately, including rationale, supporting instruction, actor, and timestamp. Recording a decision does not initiate or reverse a payment.
Post-payment pricing
A small flat fee per assignment, plus an agreed percentage of any overpaid amounts recovered on the carrier's behalf. Pricing tracks the value returned, not the volume submitted.